Brain4Data’s AI solution is now a Meta case study

A major accolade for Fred: US corporation Meta has officially designated Brain4Data’s AI assistant as a showcase project for its Llama language model. In a recent case study, Facebook’s parent company explains how Fred automates complex customer interactions at micro-hotel provider Roatel and reliably answers guest questions.

There, the Llama-powered chatbot now handles 80 percent of all customer inquiries – 24 hours a day and in eleven languages. This is made possible by a combination of Retrieval Augmented Generation (RAG), semantic search, and an optimized prompt architecture that delivers reliable results even for vaguely worded queries.

“The case study shows how we worked with Roatel to create a scalable, modern customer service solution that reduces operating costs, relieves support teams, and significantly improves the guest experience”, emphasizes Brain4Data CEO Stefan Rupp-Heitzmann. “With Fred, we didn’t just build a chatbot – we showed how AI can be seamlessly integrated into real business processes to create real added value.”

The fact that Meta has now also taken notice of Fred sends a clear signal. “Our goal has always been to use technology in a way that reduces the workload for humans and improves experiences. This case study proves that we are on the right track”, says Rupp-Heitzmann. “We are not developing AI as a theoretical concept, but as a tool that delivers measurable benefits from day one.”

Link to the case study